Help Center

Getting Started

How do I create an account?

To create an account on Create4Me, click the profile icon in the top-right corner of the homepage and select “Sign up.” You can register using your email address or through Google or Facebook. After entering your details, you’ll receive a confirmation email — follow the link to activate your account. Once confirmed, you can log in to your personal dashboard.

How do I choose an account type: Maker or Buyer?

During registration, select your account type — Maker (seller) or Buyer. This choice determines the layout and tools available in your dashboard. Makers gain access to shop creation, product management, and order tracking. Buyers can search for, purchase, and track items. All Makers must complete document verification and be registered as an entrepreneur (FOP) or legal entity (LLC).

How do I complete verification?

  1. Verify your phone number (via SMS code).
  2. Upload a scan or photo of your passport or ID card.
  3. Provide an extract or registration document of your FOP or LLC.
  4. Wait for approval by the administration (within 2 business days).

Once verification is successful, your shop will become visible to buyers.

How can I change my account type?

You can switch your account type (for example, from Buyer to Maker) in two ways:

  • Contact support via the feedback form;
  • Register a new account with a different email and choose the required type.

Please note: re-verification will be required for any new Maker account.

What is Create4Me — a handmade marketplace?

Create4Me is a Ukrainian online marketplace that connects talented Makers who create unique handmade goods with Buyers seeking authentic and personalized items. The platform ensures secure transactions, supports custom orders, and provides an intuitive interface for managing orders and finances.

Where does Create4Me operate?

Create4Me operates across Ukraine (excluding occupied territories) and supports international deliveries. All sellers are registered entrepreneurs (FOP or LLC), which allows them to ship abroad in accordance with Ukrainian law and carrier tariffs.

What products can be sold?

The following products are allowed on Create4Me:

  • handmade goods;
  • custom-made items;
  • craft materials;
  • accessories, jewelry, décor, home goods;
  • themed religious items (Christian, Scandinavian, Slavic, etc.).

The sale of items prohibited by Ukrainian law is not allowed (weapons, alcohol, medicines, animals, pornography, plagiarism).

What’s the difference between a Maker and a Buyer?

Buyer — a user who can browse, purchase, and review products, and manage their list of favorites.

Maker — a seller who can:

  • create a shop;
  • add and manage products;
  • process orders;
  • track finances and reports;
  • communicate with buyers via chat.

All Makers must undergo document verification.

How does the platform work?

  1. The Buyer finds a product or places a custom order.
  2. The Maker processes the order and ships the item.
  3. Payment is completed through a secure system.
  4. The Buyer leaves a review.

The platform guarantees safety, quality control, and smooth communication between both parties.

Community Code & Platform Ethics

We value respect, honesty, and mutual support. On Create4Me, the following are strictly prohibited:

  • insults, discrimination, or hate speech;
  • using someone else’s photos or ideas without permission;
  • failure to fulfill obligations by either sellers or buyers.

Violations may result in account suspension. Our goal is to build an honest, transparent, and creative community.

For Buyers

How do I find a product?

Use the main search bar at the top of the website or browse through categories. You can filter results by price, materials, rating, color, style, or theme. It’s also possible to select only handmade or custom-made items.

How do I place an order?

On the product page, click “Add to cart,” then go to your cart to complete the checkout. Enter your shipping address, contact details, and payment method. Once confirmed, you’ll receive an email with order details.

How do custom orders work?

On the Maker’s page, there’s a custom order form — describe your request (size, details, and you can attach photos). The Maker will reply in chat to confirm availability. You’ll be able to agree on the price, timeline, and payment. You can also use the form on the homepage — our team will match you with a Maker and assist throughout the process.

How can I cancel my order?

You can cancel your order before the seller confirms or ships it. Go to “My Orders,” select the one you want to cancel, and click “Cancel.” If the seller has already confirmed it, cancellation is only possible through customer support.

How do I leave a review?

After receiving your order, you’ll get an email or in-app notification inviting you to leave a review. You can also do this in the “My Orders” section. Your review may include a rating, text, and optional photos.

How do I add a product to favorites?

Click the heart icon next to a product or on its page. All favorited items are saved in the “Favorites” section of your account.

How do I follow a shop?

On the shop page, click “Follow.” You’ll see shop updates — new products, sales, and discounts — in your personal news feed.

How do I check my order status?

Go to your account → “My Orders.” Each order shows its status: “Pending Confirmation,” “Paid,” “Shipped,” “Completed,” and so on.

How do I check my return status?

If you’ve initiated a return, open the “Returns” tab in your account. You’ll see its status: “Under Review,” “Approved,” or “Awaiting Refund.”

How do I send an item as a gift?

During checkout, you can choose to ship the item directly to the recipient’s address.

What should I do if my item hasn’t arrived?

  1. Check the delivery status using the tracking number in “My Orders.”
  2. If the delivery period has passed, contact the seller or platform support.
  3. In case of loss, compensation will be initiated according to the carrier’s policy.

What is a seller rating?

A seller’s rating is based on buyer feedback — product quality, accuracy of description, service, and shipping speed. The higher the rating, the more reliable the Maker. Ratings are shown as stars and an average score.

For Sellers

Step-by-step registration guide

  1. Click the profile icon on the homepage and select “Sign up.”
  2. Choose your account type: Maker.
  3. Verify your email or sign in via Google or Facebook.
  4. Confirm your phone number via SMS code.
  5. Upload a scan of your passport or ID card and a business registration document (FOP/LLC).
  6. Wait for administrator approval (up to 2 business days).
  7. Once verified, your shop will become visible on the platform.

How do I fill in my personal information?

Go to “Profile” → “Personal Information” and fill in the following fields:

  • First and last name;
  • Contact phone number;
  • Social media links (Instagram, Facebook, TikTok — optional);
  • A short bio (helps build buyer trust).

What documents are required?

To verify your seller account, you must provide:

  • a photo or scan of your passport or ID card;
  • a registration document — extract from the Unified State Register (FOP/LLC) or an electronic certificate.

You won’t be able to list products until your documents are verified.

How do I verify my identity?

  1. Enter the SMS verification code;
  2. Upload a photo or scan of your ID document;
  3. Wait for administrator approval (1–2 business days);
  4. Receive confirmation in your account and via email.

How do I create a shop?

After verification, click “Create a Shop.” Enter the following details:

  • Shop name;
  • Main photo or logo;
  • Short description;
  • Whether you offer custom-made products;
  • Product themes and categories.

Save your changes. The shop becomes visible after you publish at least one product.

How do I add a new product?

In your Seller Dashboard, click “Add Product” and fill in:

  • Product title;
  • Description (materials, dimensions, variations);
  • Photos (up to 10);
  • Category, technique, and style;
  • Price, discounted price, and stock availability.

Save and submit for moderation. IMPORTANT: remember to account for the platform’s commission fee when setting your price.

How does moderation work?

Moderation takes up to 24 hours. We check:

  • photo quality;
  • accuracy of description;
  • category relevance;
  • compliance with platform rules.

If your product is rejected, you’ll receive a message explaining the reasons.

How do I edit a product?

Go to “Products” → select the item → click “Edit.” Update the information, images, prices, or stock levels. After saving, the product will go through moderation again.

How do I temporarily hide a product?

In the product menu, click “Hide.” The item will disappear from the public catalog but remain in your dashboard. You can reactivate it anytime.

How do I delete or archive a product?

To permanently delete an item, click “Delete.” To save it for future use, click “Archive.” Archived products are hidden from the public catalog but stay in your database.

How do I change a category or parameters?

In the product edit mode, you can change:

  • the category;
  • parameters (material, technique, style);
  • variations (size, color).

Accurate categorization helps buyers find your products faster.

Receiving payments

If split payments are not enabled (or unavailable due to technical reasons on the payment provider’s side), payouts are made once per month — on the 20th. Split payments are available for sellers with an account at Universal Bank (Monobank) who have provided the required details to the platform. The payout amount must be at least 800 UAH, and at least 14 days must have passed since the sale (to allow for potential returns). Funds are transferred to the payment details specified in your account. If you haven’t added your details yet, the funds will remain in your balance until you do.

How do payouts work?

Once the buyer has received the item and the 14-day return period has passed, funds become “ready for payout.” If split payments are enabled, funds are sent immediately after purchase; otherwise, payments are processed monthly, on the 20th.

How do I enable split payments?

Split payments automatically distribute funds through MonoPay. To enable them:

  1. Register with MonoPay as a seller;
  2. Obtain your Merchant ID;
  3. Enter your data in your Create4Me account;
  4. Sign a cooperation agreement.

Once activated, you’ll receive funds instantly after each purchase.

Minimum amount and payout schedule

If split payments aren’t enabled, the minimum payout amount is 800 UAH. Smaller balances roll over to the next month. A 14-day period must also pass from the sale date to allow for potential returns.

How do I update my payment details?

Go to “Finances” → “Payment Details” to update your IBAN or account number. Confirmation via SMS or email is required. For security reasons, the administration may review new details manually.

How do reviews work?

After a transaction is completed, the buyer can leave a review. Each review includes a rating, text, and sometimes a photo. Reviews affect your shop’s rating and buyer trust. Reviews cannot be edited or deleted by the seller.

How should I respond to negative feedback?

Stay calm and professional. Reply politely, thank the buyer for their feedback, and explain the situation. A public response is an opportunity to demonstrate professionalism and care to future buyers.

Can I appeal a review?

Yes. If a review contains false information, violates platform rules, or is defamatory — contact Support. Attach evidence such as messages, photos, or receipts. The administration will review your request.

How can I improve my rating?

  • Work promptly and reliably;
  • Provide honest descriptions and high-quality photos;
  • Reply to messages on time;
  • Ship orders within the stated timeframe;
  • Respond politely to negative situations.

Staying active on social media and regularly updating your assortment also helps.

Entrepreneur (FOP) or individual

Only registered entrepreneurs — FOP or LLC — are allowed to sell on the platform. This is required for legal compliance and financial transparency. The platform verifies each Maker’s documents before activating the shop.

Taxes and reporting

Each seller is responsible for their own tax reporting. The most common option is FOP Group 2. Create4Me is not a tax agent; we recommend consulting an accountant regularly or using online services to file reports.

Content responsibility

You are responsible for:

  • the accuracy of product descriptions;
  • the quality and origin of materials;
  • photos that match the actual item;
  • truthful information;
  • product safety for users.

Content that is misleading or violates the law will be removed.

Prohibited items

The following are not allowed:

  • alcohol, tobacco, weapons;
  • medicines and medical devices;
  • pornographic content;
  • live animals;
  • plagiarized or counterfeit goods;
  • items that don’t fit the handmade concept without a clear explanation.

See the User Agreement for the full list.

What to do if a complaint is filed

  1. You will receive a notification from the administration;
  2. Review the case and prepare a comment or evidence;
  3. Respond within the specified timeframe (usually 48 hours);
  4. If a violation is confirmed, the item will be removed or the account restricted.

Reasons for account suspension

The most common reasons include:

  • systematic rule violations;
  • failure to fulfill orders;
  • copyright violations;
  • plagiarism or abusive replies to buyers;
  • attempts to bypass the payment system.

Suspension may be temporary or permanent depending on the situation.

Copyright infringement

Using someone else’s photos or ideas without permission is a violation. The author or another user may submit a complaint. If confirmed, the item will be removed and the account may be restricted or suspended.

How to write an effective description

Your description should be honest, informative, and clear. Be sure to include: materials, dimensions, care instructions, intended use, and the story or inspiration behind the item. Avoid excessive marketing language or vague statements.

How to take photos that sell

  • use natural daylight;
  • shoot against a neutral background;
  • show multiple angles;
  • add close-ups of details;
  • show the item “in use” (on a person or in an interior) when relevant.

How to create product variations

If your item comes in multiple sizes, colors, or forms, add them as variations when creating the listing. This is convenient for buyers and prevents duplicate listings.

How to promote your shop

  • Use relevant keywords in your product descriptions;
  • Offer discounts;
  • Create seasonal promotions;
  • Add new products regularly;
  • Share your shop link on your social media profiles.

The more activity — the more sales!

How to add social media links

In your shop profile, click “Edit” → paste links to Instagram, Facebook, TikTok, or YouTube. This builds buyer trust and improves your shop’s visibility.

How to set up discounts and promotions

In your Seller Dashboard → “Products” → select the desired item → click “Discount.” Enter the old and new prices, duration, and a short note. The item will automatically be marked as a promotion.

How to view analytics

In the “Analytics” tab of your dashboard, you can view product views, favorites, purchases, income, rating, and performance trends. This helps you analyze which products sell best.

Delivery and Returns

Delivery methods (Nova Poshta, Ukrposhta)

The platform supports major postal services: Nova Poshta and Ukrposhta. Sellers choose their preferred delivery method for each product. You can specify available options in the product listing or during checkout. Buyers will see and select their preferred delivery method at checkout.

International delivery terms

Create4Me supports international shipping, available only to officially registered FOP or LLC sellers. Delivery conditions depend on the carrier’s tariffs. The cost of international shipping is either agreed upon between the buyer and seller or calculated automatically through postal service integration (if available).

Delivery on weekends and holidays

Deliveries during holidays or weekends depend on the working schedule of postal services. If an order is placed on a non-working day, shipment may be postponed to the next business day. Sellers should inform buyers in advance about possible delays.

Return policy: general terms

According to the Law of Ukraine “On Consumer Protection,” a buyer may return an item within 14 days of receiving it (excluding the purchase date) if the item: has not been used, retains its original appearance, and is not included in the list of non-returnable items. Returns are agreed directly with the seller or initiated through support.

Returning custom-made items

Custom-made items — products created according to personal specifications — are not subject to mandatory return under the law. Returns are possible only with the seller’s consent. Any deposit paid for a custom order is non-refundable, even if the buyer cancels the purchase.

Return and refund timeframes

Once a return is initiated, the buyer has 7 days to ship the item back. After the seller receives and confirms the returned item, funds are refunded within 5–10 business days, depending on the payment system and bank processing times.

Who pays for the return

If the product is of good quality but does not meet the buyer’s expectations, the buyer covers return shipping costs. If the product is defective, damaged, or does not match the description, the seller bears the return costs. The parties may also agree on individual compensation terms.

Documents required for a return

The buyer must provide: proof of purchase (email confirmation or account screenshot), photos showing the item’s condition, and a short written reason for the return. For damaged items, photos of the packaging and contents upon opening are also required.

What should the seller do in case of a return

  1. Review the return request;
  2. Wait for the returned item to arrive;
  3. Inspect the item’s condition;
  4. If it meets return conditions — confirm it in your dashboard;
  5. The refund will be processed automatically within 5–10 business days.

What to do if an item is damaged

The buyer must report any damage within 48 hours of receiving the item. They should: take photos of the packaging and damage, contact the seller via chat or support, and keep the packaging until the issue is resolved. The seller then agrees on compensation, replacement, or remake individually.

Payments and Security

Payment methods (LiqPay, Google Pay, Apple Pay)

On the Create4Me platform, you can pay for your order using: LiqPay (Visa / Mastercard) or MonoPay. All transactions are processed through a secure payment gateway, and the platform does not store users’ payment data. Payment confirmation appears immediately after the transaction is completed.

How to confirm a payment manually

If you have completed a payment but the order status hasn’t updated — check your email and banking app. Attach a screenshot of the transaction or electronic receipt and contact support via the feedback form.

How to know if your payment was successful

After a successful payment: you will receive a confirmation email; the order status in your account will change to “Paid”; and a notification will appear in the “My Orders” section. If this doesn’t happen — check your spam folder or contact support.

What to do in case of an error or double charge

  1. Check whether the funds were actually charged twice;
  2. Take a screenshot of your transactions or statement;
  3. Contact Create4Me Support;
  4. We’ll contact the payment system and refund the extra amount within 5–10 business days.

How to change currency or payment country

Create4Me automatically detects the payment currency based on the user’s country. If you see the wrong currency: change the country manually in your account settings; clear your browser cache or switch to incognito mode; if the issue persists — contact support.

What is LiqPay and how it works

LiqPay is a payment system by PrivatBank that enables fast and secure online payments. All Create4Me transactions are processed through LiqPay. The system supports Visa/Mastercard bank cards, Apple Pay and Google Pay wallets, and split payments (distribution of funds between the platform and the seller). The platform never has access to your financial data.

What is MonoPay and how it works

MonoPay is a payment service by monobank that allows quick and secure online payments. All Create4Me transactions are processed through MonoPay. The system supports Visa/Mastercard bank cards and mobile wallets like Apple Pay and Google Pay. The platform never has access to your financial information.

How to stay safe from fraud

  • Never transfer money directly to a seller outside the platform;
  • Do not share passwords, verification codes, or CVC numbers with anyone;
  • Make all transactions only through the Create4Me website;
  • If you notice suspicious activity, contact support immediately.

We always ensure the safety of your payments and purchases.

My Account

How to edit personal information

Log in to your Create4Me profile and go to the “Settings” section. There you can update your: name and surname; phone number; email; social media links; short bio. After editing, click “Save.” All changes will be applied instantly.

How to change your password

  1. Go to “Account Settings”;
  2. Select the “Security” tab;
  3. Enter your current password;
  4. Enter and confirm your new password;
  5. Click “Save.”

We recommend using a strong password that includes letters, numbers, and symbols.

How to view order history

In the “My Account” → “My Orders” section, you can view all active, completed, cancelled, and custom orders. You can also check order details, delivery status, leave a review, or initiate a return.

How to manage notifications

Go to “Settings” → “Notifications.” You can choose to: enable or disable email notifications; manage mobile push notifications; and control alerts about new messages, orders, discounts, or shop updates.

How to delete your account

To delete your account, contact our Support Team via the feedback form. Once confirmed, your account will be permanently deleted within 3 business days, and your data will be erased according to our Privacy Policy.

How to enable 2FA

Go to “Security Settings” → activate “Two-Factor Authentication.” You’ll be prompted to choose either SMS verification or email confirmation. Each time you log in, you’ll receive an additional verification code — this helps keep your account secure.

How to recover account access

  1. On the login page, click “Forgot password?”;
  2. Enter the email you used for registration;
  3. Check your inbox — you’ll receive a password reset link;
  4. Set a new password.

If you no longer have access to your email, contact the Support Team.

How to manage your profile visibility

In your profile settings, you can: hide your purchase history; limit profile visibility to registered users only; remove social media links; and disable the display of subscriptions or reviews.

Platform and Rules

User Agreement

The User Agreement is a public offer that defines the rules for using the Create4Me platform. It outlines: the responsibilities of buyers and sellers; the liability of both parties; and the rules for publishing products, communication, and payments. By accepting the Agreement during registration, you confirm your consent to its terms. Violations may result in warnings, feature restrictions, or account suspension.

Privacy Policy

Create4Me complies with the laws of Ukraine on personal data protection. We collect only the information necessary to operate the platform: contact details (email, phone number); verification data (passport, FOP/LLC registration extract); IP address and cookies. Data is never shared with third parties without the user’s consent. You have the right to change, restrict, or delete your data by contacting Support.

Cookies Policy

Cookies are small files stored in your browser that help the platform: recognize you on future visits; save your preferences; and analyze site usage to improve the service. You can manage or disable cookies in your browser settings — however, this may limit certain website functions.

Changes and archive of updates

Create4Me periodically updates the User Agreement, policies, and technical conditions. All changes are published in an archive with the effective date, a short summary, and a link to the new version of the document. Users are notified of important updates via their account or email.

Security guarantees

We use: secure SSL encryption; the certified LiqPay payment system; seller document verification; two-factor authentication; and manual content moderation. These measures ensure the protection of your personal and financial data.

Glossary of terms

Key platform terms: Maker — a registered seller; Buyer — a user who places an order; Split payment — automatic fund distribution; Custom order — a product made to the buyer’s request; TTN — tracking number (waybill); Verification — identity and seller status confirmation; Rating — the average score given by buyers.

Technical Support

Unable to log in or register

  • Check your email and password for accuracy;
  • Try using the “Forgot password?” option;
  • Clear your browser cache or try another browser;
  • Ensure your internet connection is stable.

If registration fails, make sure your email address isn’t already linked to another account. If the issue persists — contact Support.

Issues with photos or adding products

The platform supports images in JPG or PNG format up to 5 MB. If a photo doesn’t upload:

  • Check the file size and format;
  • Try a different browser or device;
  • Ensure all required fields are filled in;
  • Avoid spaces or Cyrillic characters in file names.

If the issue continues, contact Support and include a screenshot of the error.

Mobile device issues

  • Make sure your browser is up to date;
  • Clear your browser cache;
  • Try opening the site in incognito mode;
  • Restart your device.

Create4Me is optimized for mobile devices and works in Chrome, Safari, and Firefox. If the issue persists, share your phone model and OS version with Support.

How to report a bug

  1. Take a screenshot of the issue;
  2. Describe step-by-step what you did before the error occurred;
  3. Specify your device and browser;
  4. Send the information via the feedback form or to the Support email.

The Technical Support Team will review the issue and get back to you.

Support hours and contact details

Our Support Team is available Monday to Friday, from 10:00 to 18:00 (Kyiv time). Contact options: feedback form (in the website footer) or the Support email (listed in the “Contacts” section). All inquiries are reviewed within 24 business hours.

How to submit a support request

  1. Go to the “Support” section or click “Feedback” in the website footer;
  2. Select your inquiry topic;
  3. Describe the issue in detail;
  4. Attach screenshots (if applicable);
  5. Provide your email for a response.

Expect a reply from an administrator within 1–2 business days.

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